Terms of service

These terms are the agreement between you and us for your use of PlasterFlow. By creating an account or using the app you accept them. If you don't, don't use it.

1. What PlasterFlow is

PlasterFlow is job-management software for plastering and rendering businesses: site visits, scopes of works, estimates, quotes, materials, invoices and job records, available as an iPhone app, a Mac app and a web app.

It is a tool for a business, sold business-to-business. It is not accounting software, it is not legal or tax advice, and it is not a substitute for your own judgement about a job.

2. Your account

• You need an account, and you must give a real email address you can receive mail at — password resets go there.
• An account is for one business. You can use it on as many of your own devices as you like, but don't share your login with another business.
• You're responsible for keeping your password to yourself, and for what happens under your account.
• You must be 18 or over and acting for a business.

3. Free trial

New accounts get 14 days free, with no card taken up front. You can use everything during that time. At the end of the trial the account becomes read-only until you subscribe — your jobs, quotes and invoices stay exactly where they are, and nothing is deleted. You will never be charged without choosing to subscribe first.

PlasterFlow is actively developed and features change and improve as it goes. We would rather say that plainly than have you find out.

4. Subscription, payment and cancelling

• Price: £9.99 per month, or £99 per year. Prices are shown on the pricing section and include any VAT that applies.
• Billing: handled by Stripe, taken automatically each month or year until you cancel. We never see or hold your card details.
• Cancelling: you can cancel any time. You keep access until the end of the period you've paid for, and you're not charged again.
• Refunds: we don't pro-rate part-months as a rule, but if something has gone wrong or you've been charged in error, email us — we'd rather sort it out than argue about a tenner.
• Price changes: we may change the price, but not for a period you've already paid for, and we'll give you at least 30 days' notice by email. If you don't like the new price, cancel.
• Non-payment: if a payment fails or you cancel, the app locks and you'll see the subscribe screen instead of your jobs. Nothing is deleted. Your jobs, quotes, invoices, photos and prices are all kept exactly as they were, and you can export the lot straight from that screen without subscribing again. Resubscribe and everything is where you left it.

5. Your data is yours

• Everything you put in — jobs, customers, prices, photos, quotes, invoices — remains yours. We claim no ownership of it and no right to use it beyond running the service for you.
• You can export all of it to a file at any time, from Tools → Backup / Export Data — and also directly from the subscribe screen if your subscription has lapsed, so being locked out never means being locked away from your own records.
• You can delete your account and its data at any time. That is permanent.
• How we handle it is set out in the privacy policy, which forms part of these terms.
• You're responsible for having the right to hold the customer details you enter, and for handling them lawfully — for most sole traders and small firms that's straightforward, but it's your obligation, not ours.

6. Estimates, prices and the scope of works — read this one

PlasterFlow calculates areas, material quantities and totals, and it drafts scopes of works from the system you choose. These are aids to your own estimating. They are produced from the measurements, rates, coverage figures and prices you put in or accept.

• Check the figures before you send them. A quote you send is your quote, at your price, and you are contracting with your customer on it — not us.
• The starter prices are generic. They exist so nothing is blank on day one. They are not your merchant's prices and they are not a quotation from anybody. Replace them with your own.
• Coverage rates vary by how you work, the substrate and the conditions. The defaults are a starting point.
• Manufacturer specifications change. Where the app names products, thicknesses or build-ups for a render system, we take care to reflect the manufacturer's published information — but their datasheet is the authority, not us. Check the current datasheet for the system you're fitting, particularly for anything warranty-related.
• Areas measured from a photo are estimates. The photo tool is accurate enough to price from when the shot is taken square-on; it is not a substitute for a tape where precision matters.

7. Weather information

The weather card, the rendering verdict, the curing window, the radar and the rain warnings are guidance built on third-party forecast data. The app says so on the card itself: it's a guide, and it's your call on the day.

Forecasts are wrong sometimes. We are not liable for work carried out, postponed or damaged on the strength of what the app showed you. You are the tradesperson; the decision to render is yours.

8. What you must not do

• Copy, scrape, bulk-extract or redistribute the app's materials catalogue, render system data, scope-of-works content or price data. That work is ours and it's the heart of the product.
• Resell, sublicense or re-brand PlasterFlow, or use it to provide a competing service.
• Reverse-engineer it, or try to get at other users' data.
• Use it to send anything unlawful, misleading or abusive to anyone, or to spam.
• Interfere with the service, its security, or anyone else's use of it.

9. Our intellectual property

The app, its design, its content, the PlasterFlow name and its branding are ours or our licensors'. You get a limited, non-exclusive, non-transferable right to use the app for your own business while your subscription is active. Product names and logos of render manufacturers belong to those manufacturers and are used to identify their systems.

10. Availability

We aim to keep PlasterFlow available and working, and it's designed to keep working on site with no signal. We don't promise uninterrupted service: hosting, app stores, forecast providers and payment providers can all have bad days, and we sometimes need to take things down to fix or improve them. Where we can give notice of planned downtime, we will.

11. Liability

Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be limited.

Subject to that, and because this is a business-to-business service:

• We are not liable for loss of profit, loss of business, loss of contracts, or indirect or consequential loss — including a job that turned out to be under-priced, work lost, or a customer dispute.
• Our total liability to you in any 12-month period is limited to the amount you paid us for the service in that period.
• You are responsible for keeping your own copy of anything you can't afford to lose. The export function is there for exactly that.

12. Ending it

• You can stop whenever you like — cancel the subscription, or delete the account.
• We can suspend or end an account that breaks section 8, or where payment isn't made. Except in serious cases we'll tell you first and give you a chance to put it right.
• If we ever discontinue PlasterFlow altogether, we'll give reasonable notice and a window to export your data.

13. Changes to these terms

We may update these terms. The current version is always here, with the date at the top. If a change materially affects you we'll tell you by email at least 30 days before it takes effect, and continuing to use the app after that means you accept it.

14. Law

These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.